Consulting Services

Service and Support Consulting and Service Quality Assessments

Our management consulting services focus on our clients' most critical issues and opportunities: strategy, marketing, organization, operations, technology, transformation, digital, advanced analytics, corporate finance, mergers & acquisitions and sustainability across all industries and geographies.

Quality Support and Service Consulting

Our team of executive level service professionals, each has over twenty or more years of industry experience covering Support, eService, Field and Professional Service operations. Our management consultants are experts at helping your organization manage the rapid change and complexities inherent to technology service and support operations.

We leverage our enormous base of experience, wealth of best practice resources, and the latest quality management techniques to provide you with high-value services and deliverables that will improve your business. As veterans in the technology support industry, we understand the value of strategically aligned service operations, clear management analysis and practical implementation techniques that yield measurable return on investment. Our highly regarded consulting services can help you address a wide variety of business challenges.

World-Class Technical Support and Service Training Courses

Service Strategies has provided training and career development programs for service and support professionals for more than fifteen years. Our course content and instructor expertise sets our career development and service training programs apart from anything else in the industry. Whether you are defining current business challenges, searching to measure ROI, selecting courseware or looking to define an observation and reinforcement process, we can help.

1: Sales and Marketing
2: Cost Transformation
3: Procurement
4: Operations
5: Strategy
6: Sustainability
7: Mergers and Acquisitions
8: Private Equity
9: Organization
10: Transformation


Bain Customer Experience Transformation helps you figure out what your customers care about most, then design great customer experiences, and arm and inspire your employees to deliver them.